Cancellation & Refund
Cancellation Policy
1. Cancellation before shipment: (Only valid on orders placed and delivered in India). If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the 'My Orders' section of your account (Go to your account > Click on 'Orders' > Go to the order you want to cancel and select 'Order Details' > Click on 'Cancel Item' > Select the item(s) in your order that you would like to cancel, provide the reason, and 'Confirm'). Alternatively, you can request a cancellation by writing to our customer care team at customercare@anvayawellness.com.
2. Cancellation Process & Timeline: Once the cancellation request is acknowledged, the refund will be processed within 7 business days. For payments made through credit/debit cards or net banking, the refund will be initiated to the original account within 24-48 business hours of us receiving the products back. It may take up to 7 business days for the amount to reflect in your bank account.
3. Cancellation of Orders Using Discount Codes: Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. Please note: Orders that have already been shipped cannot be cancelled.
Returns & Refunds
1. Return Terms & Conditions: Customers must send an email with photos of the damaged/incorrect product to customercare@anvayawellness.com along with the invoice number within 48 hours of receiving the order. Refunds or returns are only accepted for products that are damaged during transit, defective in nature, or if an incorrect item was shipped. Returns will not be accepted if the product is damaged due to misuse or overuse, returned without original packaging (including price tags and labels), if the serial number is tampered with, if the product is used or altered, or if the original seal is broken.
Partial Returns Policy: A return can be created at the item level. If you have ordered multiple items, you can initiate a return, replacement, or refund for any individual item. However, any product being returned needs to be returned in full, including all components as well as any complimentary gifts or products which came along with it.
2. Refund Process: On receipt of the returned product, Anvaya Ayurveda will inspect and validate the claim. If approved, a refund or replacement will be issued. If the product is found ineligible for return, it will be sent back to the customer. For prepaid orders (credit/debit cards or net banking), the refund will be initiated to the original payment method within 24-48 business hours of us receiving and verifying the products back, taking up to 7 business days to reflect in your account. For Cash on Delivery (COD) transactions, we will initiate a bank transfer for the refund amount using the billing details shared by you, which follows the same 24-48 hour processing and 7 business day reflection timeline.